THE BUYER IS OBLIGATED TO INSPECT THE PRODUCT:

THE BUYER shall inspect the goods/services subject to the contract before receiving them; they shall not accept damaged or defective goods/services, such as those that are dented, broken, or have torn packaging, from the courier company, or they shall have a report drawn up. Otherwise, the received goods/services shall be deemed undamaged and intact. THE BUYER must carefully protect the product after delivery.

RIGHT OF WITHDRAWAL:

The BUYER, provided they are a consumer, may exercise their right of withdrawal by rejecting the goods without assuming any legal or criminal liability and without stating any reason, within 14 (fourteen) days from the date the goods they purchased are delivered to them or to the person/entity at the address they indicated, provided they notify the SELLER through the contact information below.

The BUYER, provided they are a consumer, also has the right of withdrawal before the delivery of the product/products.

The costs arising from the exercise of the right of withdrawal shall be borne by the SELLER.

CONTACT INFORMATION FOR NOTIFYING THE SELLER OF THE EXERCISE OF THE RIGHT OF WITHDRAWAL and RETURNING THE PRODUCT::

KEİKEİ Tekstil Ve Giyim Sanayi Ticaret Anonim Şirketi
Address: Ergenekon Mah. Küçükbayır Sk. No: 119/A K:6 Şişli/Istanbul
Telephone: +90 850 259 1441
E-mail: destek@keikei.com
KEP Address: keikei@hs01.kep.tr
Courier Company: Yurtiçi Kargo
Return Code: 410975357

DURATION and EXERCISE OF THE RIGHT OF WITHDRAWAL:

The BUYER may exercise the right of withdrawal granted to them under the relevant legislation within 14 (fourteen) days from the delivery of the product/products subject to the contract to them or to the person at the address they indicated. For the BUYER to be able to exercise the right of withdrawal:

• They must have the status of a “Consumer” as defined under Law No. 6502,

• They must notify the SELLER within the legal period,

• The product/products must not be among those for which the right of withdrawal cannot be exercised as specified in the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts published in the Official Gazette on 27.11.2014,

• The product must not have sustained damage that would prevent it from being offered for resale other than through normal use,

• The product must be delivered complete and undamaged, together with the product return form, invoice, original box, packaging, standard accessories, parts, and all attachments, if any, and must not have been used in this manner,

• The product must not have been opened/used, and the inner and outer labels must not have been removed.

CIRCUMSTANCES IN WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

1. The BUYER cannot exercise the right of withdrawal for products that acquire personalized characteristics through alterations, modifications, or additions made at the BUYER's request before the order, or for products that, by their nature, are unsuitable for return.

2. The BUYER cannot exercise the right of withdrawal for products that have sustained damage preventing them from being offered for resale other than through normal use. In particular, damage that prevents them from being offered for sale shall be deemed to exist in the following cases: • The removal or damage of brands, logos, and/or labels that form an integral part of the products; • Goods whose protective elements such as packaging, tape, seals, or packages have been opened after delivery; products that are unsuitable for return for health and hygiene reasons and come into direct contact with the body, especially swimsuits, bikinis, pareos, and crop tops; • The presence of tears, burns, odors, breaks, damage, or deterioration anywhere on the products, regardless of whether they are minor or insignificant; • The products partially lose their qualities and characteristics or lose the new/clean condition required for their resale,

3. The return of products that have been used other than for trial purposes shall not be accepted. No label attached to the product to be returned under the right of withdrawal may be removed. The return of products whose labels have been removed, torn, ripped, or otherwise altered in any way shall not be accepted.

4. The return of washed products shall not be accepted. The return of products that have perfume, deodorant, or any odor and/or trace/stain on them, are worn out, torn, have damage to the inner lining, have otherwise sustained damage, or have lost the possibility of resale shall not be accepted.

REFUND

1. The SELLER shall complete its examination of whether the returned documents and products are complete and undamaged, whether the right of withdrawal has been exercised in accordance with the relevant legislation, and whether the conditions for withdrawal have been met, and notify the BUYER within 10 days at the latest from the date the notice of withdrawal, the product, and all documents and attachments specified above are received by the SELLER.

2. If, as a result of the evaluation of the product, documents, and other conditions, it is determined that the exercise of the right of withdrawal is not in accordance with the legislation and the conditions in this text, the product shall be returned to the BUYER with the reason stated, and the shipping costs shall be borne by the BUYER.

3. If the BUYER makes a refund request for a payment made by credit card, they agree and undertake that the refund will not be made in cash. In the event that the right of withdrawal is exercised, the price of the product/products and the shipping costs shall be refunded to the BUYER within 14 (fourteen) days from the date the SELLER receives the product/products, in a manner suitable for the payment method used by the BUYER at the time of purchase.

4. If it is determined that the right of withdrawal has been exercised in accordance with the legislation, the order shall be canceled as soon as possible, and the paid amount shall be refunded to the credit card or account according to the payment method used. The refund to the credit card shall be made within the framework of the banks' current refund procedures. In cases where payment is made in installments, the refund shall also be made within the framework of the banks' current procedures. If the SELLER is unable to make the refund because the BUYER's credit card has been canceled/replaced and/or is unusable for any reason, the BUYER is obligated to receive the money by applying in writing to the SELLER along with the relevant documents obtained from the bank concerned. In such a case, the BUYER may not make any claim against the SELLER for delay damages, interest, or any similar costs under any circumstances.

5. If the exercise of the right of withdrawal causes the SELLER to fall below the campaign limit amount or to fall outside the campaign conditions, the discount amount enjoyed under the campaign shall be canceled, and the SELLER shall have the right to deduct this amount from the amount to be refunded to the BUYER or to request it separately.